Last updated September 20, 2026
1. Two ways to ask
Signed in: Settings → Delete account. It takes effect immediately.
Not signed in, or the account is not yours to sign into: the form at lazo.wedding/data-deletion. Give the email address on the account and we will verify the request before acting on it — a deletion request that anybody could file about anybody else would be a way to delete somebody else’s wedding.
2. What happens the moment you ask
You are signed out everywhere. The account can no longer sign in. Nothing of yours is reachable by anybody — not by your guests, not by a planner you invited, not by us in the ordinary course of support.
Your wedding pages stop being served. A guest who follows an old link gets nothing, not a cached copy.
3. What happens thirty days later
The rows are erased, and there is no way back from that. This is not a flag being flipped: it is roughly a hundred deletions walking the database from the leaves inward — your guests and their answers, your budget and its payments, your seating plans, your messages, your files, your account itself.
Thirty days, and not longer, because a deletion that never finishes is not a deletion. Thirty days, and not immediately, because of the next section.
4. Why there is a gap at all
Because people delete the wrong account, and because one partner can delete a wedding both of them were planning. Inside the thirty days, one link in the email we send at the moment of deletion brings everything back exactly as it was.
That link is the only way back — deliberately. If support could restore an account on request, then “deleted” would only mean “hidden”, and it would stop being true for the person who asked precisely because they wanted it to be true.
5. What goes, and what stays
Goes: your account, your weddings and celebrations, your guest list and everything your guests answered, budgets and payment schedules, seating plans and floor plans, messages and their attachments, uploaded photos and documents, notification history, and any provider listing you owned.
Stays, and why: an account you share with somebody else is not yours alone — if another member is still using it, it survives and only your membership ends. A row that merely mentions you on somebody else’s history — who approved a listing, who last changed a setting — keeps the row and lets the mention go, because deleting it would delete their record, not yours.
Also stays: anything we are required to keep. Records of a transaction, where one exists, are kept for the period Mexican fiscal law requires of whoever issued it. Today Lazo processes no payments at all, so for almost every account there is nothing of this kind to keep.
6. Your guests’ data is yours to delete
The names, emails, phone numbers and answers on your guest list belong to the people they describe, and you are the one who collected them. You can delete any guest at any time from the Guests tab, and deleting your account deletes all of them.
If a guest writes to you asking to be removed, you can do it yourself in seconds — you do not need us, and asking us would be slower. If a guest writes to us instead, we will tell them which couple holds their data and pass the request on.
7. Short of deleting everything
You can take a copy first: Settings → Download your data gives you a workbook with everything we hold about you, and it is worth doing before you delete rather than after.
You can also stop only the email: Settings → Notifications has two switches — news about the product, and nudges about your own wedding. Turning both off stops everything except replies to your own messages and mail about your account, which cannot be switched off while the account exists.
8. Timing, and what you will hear from us
A request made from Settings takes effect the instant you confirm it. A request made through the public form is verified first and acted on within thirty days, which is the period Mexican data-protection law allows.
We email you twice: once when the account is deleted, with the link that brings it back, and once when the thirty days are up and it has been erased. If you asked through the form, the second email is the one confirming there is nothing left.
9. If something goes wrong
Write to hello@lazo.wedding. If you believe a deletion request was refused or mishandled, Mexican data-protection law gives you the right to complain to INAI, and that right does not depend on writing to us first.